Return & refund policy

Section 1 – Policy at a glance

• All sales are final. Once you accept delivery, there are no returns or refunds for fitment problems or change of mind.
• Our mistakes are covered. If we posted incorrect specifications or shipped the wrong item, we will arrange an exchange, return or refund. Tell us within 7 days of delivery.
• Defects are handled under warranty. Eligible engines and transmissions are covered by our limited warranty.
• Inspect deliveries before signing. Freight damage must be noted on the delivery receipt and reported to us within 48 hours.
• Shipping charges are non-refundable, unless the refund results from our error.
• Refused deliveries: if you refuse a delivery, we refund the price of the item minus a 20% restocking fee and minus the freight charges to bring it back to us (Section 8). No restocking fee applies to returns approved under Section 3.
• Deposits and Reserve payments: a deposit is not refundable if you cancel, and the $450 Reserve is not refundable. Both are refunded in full if we cancel the order or cannot supply the item.
• Approved refunds go back to your original payment method, usually within 5 to 10 business days.

Section 2 – Understanding what you are buying

Unless a listing says otherwise, our parts are used components imported from Japan. Brand-new engines are marked New in their listing. Used engines typically have 20,000 to 60,000 miles, depending on the year of manufacture. They may have small scratches, surface oxidation or oil residue, and fragile plastic, metal or rubber parts can bend or break in shipping. These can be swapped from your original engine or bought from a local parts store.

Used engines are inspected and compression tested before they are listed, and only used engines with positive compression results are shipped. Ask us and we will share the compression results for the engine you are considering.

Normal wear on a used part is not a defect. If the item you received matches its listing description and photos, it cannot be returned simply because it shows signs of prior use.

Before you order, read the full listing and our Disclaimer, and contact us at Jdmphilly7@gmail.com or (215) 613-8004 if you have any question about condition or compatibility. We are happy to send extra photos or check fitment for you.

Right-hand-drive vehicles: vehicle sales are governed by the bill of sale and the disclosures provided with each vehicle. The parts terms on this page apply to a vehicle only where its bill of sale says so.

Section 3 – When a return or refund may be approved

A return, exchange or refund may be approved in the situations below. Each one has a deadline.

• Incorrect listing information. We mistakenly posted incorrect information about the part, such as the wrong engine code or transmission type. Contact us with photos within 7 days of delivery.
• Wrong item shipped. The part you received is a different part from the one you ordered. Contact us with photos within 7 days of delivery.
• Shipping damage. The item was damaged in transit. Note the damage on the delivery receipt before you sign, then email us photos and a copy of the receipt within 48 hours of delivery (see Section 7).
• Warranty defect. An eligible engine or transmission fails within its warranty period. Follow the claim steps in Section 6 during the warranty period.
• Order we cannot fulfill. We cancel an order because the item is unavailable or cannot be shipped as promised. You do not need to do anything. We will contact you and refund you in full.

In these cases we will choose the most appropriate remedy with you: an exchange for a correct or equivalent part, a repair or replacement under warranty, or a refund.

Section 4 – What is not eligible

• Parts that do not fit your vehicle, unless the cause is incorrect information we posted
• Change of mind, finding a lower price elsewhere, or no longer needing the part, once you have accepted delivery
• Parts that have been installed, partially installed, disassembled, modified or altered, except for a valid warranty claim
• Damage caused by improper installation, handling, storage or use after delivery
• Normal wear consistent with a used part as described in the listing
• Parts that cannot be legally used in your state because of emissions or inspection rules (checking this is the buyer’s responsibility)
• Freight damage that was not noted on the delivery receipt when you signed for the shipment
• Items returned without our prior authorization
• Shipping and transportation charges, deposits and Reserve payments (except as described in Sections 1 and 9)

Section 5 – How to request a return or claim

1. Contact us. Email Jdmphilly7@gmail.com or call (215) 613-8004 with your order number and the reason for your request.
2. Send photos. Include clear photos of the part from all sides, any damage, and the packaging and delivery receipt if relevant.
3. Get authorization. If your request is approved, we will send a return authorization number and return instructions, usually within 1 to 3 business days.
4. Ship it back. Pack the item securely in the same condition you received it, mark the authorization number on the outside, and ship it with a trackable carrier to the address we give you.
5. Inspection. We inspect returned items within 1 to 3 business days of receiving them.
6. Resolution. We will confirm the outcome by email and ship the exchange or replacement, or issue your refund.

Do not send an item back without an authorization number. Returns sent without authorization, or to any address other than the one we provide, may be refused. Keep your tracking number until your claim is closed. You are responsible for the item until it reaches our warehouse.

Section 6 – Warranty claims

Warranty coverage periods, covered and excluded components, and maintenance requirements are set out in our Warranty Policy. In summary:

• You pay the freight to return a defective engine. No replacement is sent until our team has inspected and verified the returned engine.
• If the engine is defective, we refund your return shipping charges and ship a replacement, or repair it with rebuilt or serviceable used parts, at our discretion.
• If the engine is not defective, you pay all shipping charges, including shipping the engine back to you.
• The engine must be returned in the same condition it was sent. Missing parts will be charged to you.
• If we send a replacement before receiving the original, the original must reach us within 60 days, or you will be charged the full price of the engine plus freight.
• The warranty does not cover labor, towing, or damage from improper installation, overheating, modification or racing.

Section 7 – Shipping damage or wrong item

Inspect before you sign

Freight companies will not let you open a shipment before signing, so check the outer packaging carefully and write any sign of damage on the delivery receipt before you sign. Shipping insurance is provided by the freight company, not by JDM Philly. If you sign without noting damage, the carrier is released from responsibility and the damage cannot be reimbursed. Do not let the driver leave until you have inspected the packaging.

Report damage within 48 hours

Email Jdmphilly7@gmail.com within 48 hours of delivery with your order number, photos of the damage to the item and the packaging, and a copy of the signed delivery receipt. Keep all packaging until the claim is resolved. We will help you file the claim with the carrier.

Wrong item received

If you received a different part from the one you ordered, contact us within 7 days of delivery with photos. We will arrange the return at our cost and either send the correct part, if it is in stock, or give you a full refund including the original shipping. This does not apply if the part ordered was the wrong one for your vehicle.

Section 8 – Refused shipments and restocking fees

If you refuse a delivery, for example because you changed your mind, we refund the price of the item minus a restocking fee of 20% of the invoice amount and minus all freight charges to bring the item back to our warehouse. The original shipping charge is not refunded. We issue the refund within 5 to 10 business days after the item reaches our warehouse.

No restocking fee applies to returns we approve under Section 3. Once you have accepted delivery, an item cannot be returned except in the situations described in Section 3.

If you no longer want an order that has already shipped, do not refuse the delivery before you contact us. Call or email first so we can explain your options.

Section 9 – How refunds are issued

• Method: approved refunds are issued to your original payment method. We do not issue store credit unless you ask for it in writing.
• Timing: we issue approved refunds within 5 to 10 business days of approving the return. Card refunds usually appear 5 to 10 business days after we issue them, depending on your bank. PayPal refunds usually appear within 3 to 5 business days.
• Confirmation: you will receive an email when your refund is issued. If you have not received one within 10 business days of our approval, contact us.
• Partial refunds: if a returned item is missing components or has damage that was not present when shipped, we may deduct the reduced value, and we will tell you before processing.
• Shipping charges: original shipping charges are non-refundable, except when the refund results from our error (wrong item or incorrect listing information).
• Deposits and Reserve payments: refunded in full if we cancel the order or cannot supply the item. Not refundable if you cancel. See our Cancellation Policy.
• Declined returns: if a returned item does not meet the approved conditions, we will tell you and ship it back to you at your expense. No refund will be issued.

Section 10 – Exchanges

Exchanges are offered only when a return is approved under Section 3. Most of our inventory is one of a kind, with its own mileage and condition, so an identical replacement may not be available. When it is not, we will offer an equivalent part if we have one, or a refund.

Need help finding the right part? Contact us before ordering. It is the fastest way to avoid a fitment problem.

Section 11 – Local installation services

Engine and transmission installation performed by JDM Philly technicians is covered by the labor warranty and terms provided with our local installation service and your installation estimate. Parts supplied as part of an installation remain subject to this policy and our warranty.

Section 12 – Your rights under state law

Nothing in this policy limits any right you have under federal or state law that cannot be waived by contract. Where the law of your state gives you greater rights, those rights apply.

• Pennsylvania: JDM Philly is based in Philadelphia. Pennsylvania residents are protected by the Unfair Trade Practices and Consumer Protection Law and may contact the Bureau of Consumer Protection of the Pennsylvania Office of Attorney General with concerns about a purchase.
• All states: the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule requires us to ship within the time we state, or offer you the choice to cancel for a full refund. Your state attorney general’s consumer protection office can also help with complaints.
• Card disputes: you may have dispute rights with your card issuer under the Fair Credit Billing Act. Please contact us first. We resolve most issues quickly.

This section is a general summary, not legal advice.

Section 13 – Return fraud and abuse

To keep our process fair for every customer, we may investigate and decline requests that show signs of abuse, including:

• Returning a different part from the one we shipped
• False damage or non-delivery claims
• Installing a part and then returning it as unused
• Filing chargebacks without contacting us first

We photograph and record parts before they ship. Customers found abusing this policy may be refused future orders, and we cooperate with payment processors, carriers and law enforcement when fraud is suspected.