Cancellation policy

Section 1 – Overview

This Cancellation Policy applies to all orders placed with JDM Philly on jdmphilly.com, by phone, or in person. Most of our engines, transmissions and parts are one-of-a-kind used items. When you place an order, that exact item is reserved for you and removed from sale, and we start preparing it for shipment, often the same day.

For that reason, orders can be cancelled only before they ship. This page explains exactly how to cancel and what refund to expect. If you have any questions before ordering, contact us at Jdmphilly7@gmail.com or (215) 613-8004.

Section 2 – What can and cannot be cancelled

Section 3 – Why timing matters

Orders usually ship within 24 hours, and orders placed by 1 PM Eastern Time on a business day ship the same day. Freight pickups for engines and transmissions are scheduled early in the business day, so the window to cancel can be only a few hours.

• During business hours: call us immediately. Email is not monitored continuously.
• Outside business hours: email us straight away. Requests are handled in the order received when we open, and your order can still be cancelled if it has not shipped.

Section 4 – How to cancel an order

1. Call us at (215) 613-8004. This is the fastest option.
2. Or email Jdmphilly7@gmail.com with the subject “CANCELLATION REQUEST - Order #[your order number]” and include your full name and the email address used for the order, your order number, the item or items you want to cancel, and a short reason for cancelling.
3. Wait for our written confirmation. Your order is not cancelled until we confirm it by email. Sending the same request through several channels will not speed it up.
4. Receive your refund to your original payment method, as shown in Section 5.

Section 5 – Refunds for cancelled orders

Refund timing: we issue refunds for approved cancellations within 5 to 10 business days. Card refunds typically appear 5 to 10 business days after that, depending on your bank. PayPal refunds usually appear within 3 to 5 business days. Refunds go to the original payment method only.

Section 6 – Deposits and fees

• Deposit (40%): not refundable if you cancel. If we cancel the order or cannot supply the item, the deposit is refunded in full.
• Reserve ($450): not refundable if you cancel. If we cancel the order or cannot supply the item, it is refunded in full. If you complete the purchase within the 3 weeks, the $450 is credited to your order total.
• Special orders and installation bookings: deposits are not refundable if you cancel. If we cancel, the deposit is refunded in full.
• Refused deliveries: refusing a shipment is not a cancellation. If you refuse a delivery, Section 8 of our Return & Refund Policy applies (20% restocking fee plus freight).

Section 7 – Special situations

Wrong shipping address

If you entered an incorrect address, contact us immediately. We can correct it free of charge before the carrier collects the order. Once it is in transit, any address correction or redelivery fees charged by the carrier are your responsibility. We ship to the address entered at checkout and are not responsible for delivery failures caused by an incorrect address.

Fitment problem found before shipping

Checking fitment is the buyer’s responsibility, but if you discover that a part will not fit before it ships, contact us straight away and we will cancel the order under this policy. After shipment, parts that do not fit cannot be returned unless we posted incorrect information.

Item not as described

If you receive a part that differs from its listing, such as a different engine code or specification, this is handled under our Return & Refund Policy, not as a cancellation. Tell us within 7 days of delivery.

Delivery addresses we cannot serve

We ship within the United States. If an order is placed for an address we cannot deliver to, we will contact you and, if no alternative such as local pickup works for you, cancel the order with a full refund.

Shipping delays

If we cannot ship your order within the time we told you, we will let you know and give you the choice to wait or cancel for a full refund.

Section 8 – Your rights under state and federal law

We ship throughout the United States and comply with the consumer protection laws that apply to our sales. Where the law of your state gives you broader cancellation or refund rights than this policy, those rights apply.

• Pennsylvania: JDM Philly is based in Philadelphia. This policy is published before purchase and linked from every page of our website. Pennsylvania residents are protected by the Unfair Trade Practices and Consumer Protection Law and may contact the Bureau of Consumer Protection of the Pennsylvania Office of Attorney General with concerns.
• Federal law: the FTC Act prohibits unfair or deceptive practices, and the FTC’s Mail, Internet, or Telephone Order Merchandise Rule gives you the right to cancel for a full refund if we cannot ship within the time we state.
• Other states: your state’s consumer protection statute and attorney general’s office also protect you.

Emissions notice: buyers in every state, including Pennsylvania drivers in counties with emissions testing, are responsible for confirming that a part complies with emissions and inspection rules before installation. See our Disclaimer. This section is a general summary, not legal advice.

Section 9 – Our commitments and your responsibilities