Shipping policy

Last updated and effective: October 9, 2026

Section 1 – Shipping costs

Every listing has its own flat shipping price. It is the same for every U.S. address, whatever the distance, and it is shown at checkout, together with any optional service and the sales tax, before you pay. The price shown when you place your order is the price you pay.

Included

• Freight transport from our Philadelphia warehouse to your address
• Tracking

Not included

• Residential delivery and liftgate service, unless you select them at checkout
• Redelivery, storage or address-correction fees charged by the carrier
• Return shipping, unless the return is caused by our error or a covered defect

Shipping and transportation charges are non-refundable, unless the refund results from our error. Please take this into consideration before purchasing. We have no control over how far you are or how far the item has to travel, so we cannot assume the cost of having it returned from that location.

Section 2 – Sales tax

• Pennsylvania: orders delivered to a Pennsylvania address and orders picked up at our Philadelphia warehouse are charged 8% sales tax on the price of the item.
• Shipping is not taxed. Shipping and delivery charges are shown separately and no tax is added to them.
• Other states: no sales tax is charged at checkout. You may owe use tax to your own state.
• Shown before you pay: sales tax appears on its own line at checkout and on your invoice. See our Payment Policy.

Section 3 – Where we ship

We ship to

• All 50 states and the District of Columbia
• Residential and business addresses (residential delivery is +$50)
• Garages, shops and warehouses

We do not ship to

• Addresses outside the United States, unless agreed in advance
• P.O. boxes (for freight shipments)
• Freight forwarders or reshipping services

Section 4 – Local pickup

You are always welcome to collect your order from our warehouse at no shipping cost. Choose Local Pickup (Free) at checkout.

• Address: 7336 State Rd, Philadelphia, PA 19136
• Hours (Eastern Time): Monday to Friday 9:00 AM to 5:00 PM, Saturday 9:00 AM to 3:00 PM, Sunday by appointment only.
• Before you come: call (215) 613-8004 to confirm your order is ready.
• What to bring: your order number, photo ID matching the name on the order, payment if you chose Pay on Pickup, and a vehicle or trailer suited to the size and weight of the part, with straps to secure it.

Free local delivery is also offered for nearby addresses. Choose Local Pickup (Free) at checkout and we will contact you to arrange pickup or local delivery.

Want it installed as well? Ask about our local installation service.

Section 5 – Processing and delivery times

• Orders usually ship within 24 hours.
• Orders placed by 1 PM Eastern Time on a business day ship the same day.
• Orders placed after 1 PM, on weekends or on holidays ship the next business day.
• Most orders arrive within 3 to 7 business days. Freight transit is usually 2 to 7 business days after the order ships.
• Carriers do not pick up or deliver on weekends or holidays.

These times are estimates, not guarantees. Delays can be caused by carrier operations, weather or other circumstances outside our control, and we will tell you about any delay we learn of. If we cannot ship your order within the time we told you, you may choose to wait or to cancel for a full refund (see our Cancellation Policy).

Section 6 – Freight delivery: what to expect

Engines, transmissions and front clips ship by freight carrier, secured to a pallet for transit. Some residual oil or coolant may remain, and fragile plastic, metal or rubber pieces can bend or break during shipping. These can be replaced with parts from your original engine or bought from a local parts store.

• Be available: the carrier usually calls to schedule a delivery window, and someone must be present to inspect the shipment and sign.
• Delivery point: freight drivers deliver to the curb or dock and do not carry items inside. Moving the item is your responsibility.
• Have equipment ready: engines commonly weigh 200 to 600 pounds. Have an engine hoist, a pallet jack or enough help on hand.
• Liftgate: if you do not have a loading dock or forklift, choose liftgate service at checkout (+$50).

Section 7 – Tracking your order

• Tracking details are emailed when your order ships.
• Signed-in customers can also view their orders and invoices from their account.
• Freight tracking can lag 12 to 24 hours. If your tracking shows no movement for 3 or more business days, contact us and we will trace the shipment with the carrier.

Section 8 – Inspect before you sign

Do not sign the release documents without fully inspecting the outer packaging for noticeable signs of damage. Do not sign the release form or let the driver leave without first inspecting the packaging.

The freight companies will not let you open the package before signing, so you must note any signs of damage based on the outer packaging. Shipping insurance is provided by the freight company, not by JDM Philly. If you sign the form and do not note any possible damage, the freight company is released from all responsibility, and you will not be reimbursed for damage caused during shipping.

If you see damage

• Write a description of the damage on the carrier’s delivery receipt before the driver leaves.
• Photograph the packaging and the item from several angles.
• Keep all packaging until the claim is settled.
• Email Jdmphilly7@gmail.com within 48 hours of delivery with your order number, the photos and a copy of the signed delivery receipt. We will help you file the claim with the carrier.

Section 9 – Address changes, undeliverable and refused shipments

• Address changes: contact us straight away. We can correct the address free of charge before the carrier collects the order. Once the order is in transit, any carrier fees are your responsibility.
• Undeliverable shipments: if a shipment cannot be delivered because of an incorrect address or because no one was available after repeated attempts, redelivery, storage and return freight charges are your responsibility.
• Refused shipments: if you refuse a delivery, the 20% restocking fee and freight charges described in our Return & Refund Policy apply. Contact us before refusing a delivery so we can explain your options.

Section 10 – Returns and refunds

Our Return & Refund Policy explains what can be returned and how refunds are issued, our Warranty Policy explains coverage for defects, and our Cancellation Policy explains how to cancel an order. None of them limits any right you have under the law.

Section 11 – Frequently asked questions

How much is shipping?

Every listing has a flat shipping price, the same to every U.S. address. Most engines and transmissions ship for $275. Residential delivery and liftgate service are +$50 each when you need them. You see the exact amount at checkout before you pay.

How long will my order take?

Orders usually ship within 24 hours, and orders placed by 1 PM Eastern Time on a business day ship the same day. Most orders arrive within 3 to 7 business days.

Do you ship to Alaska and Hawaii?

Yes. Checkout shows the same flat price for every U.S. address.

Can I pick up my order instead?

Yes. Local pickup from our Philadelphia warehouse is free. Call ahead to make sure your order is ready (see Section 4).

My shipment arrived damaged. What should I do?

Note the damage on the delivery receipt before the driver leaves, take photos and email us within 48 hours (see Section 8).

Can I change my address or cancel after ordering?

Contact us immediately. Both are possible free of charge until the carrier collects the order. See our Cancellation Policy.